Intransa Up-levels Support By Partnering With Glasshouse
Agreement Delivers Four-hour Onsite Support to Intransa Customers
SAN JOSE, California — August 14, 2007
Intransa, the global leader of scalable, network-centric IP storage solutions, today announced a strategic partnership with independent IT infrastructure consulting and services firm GlassHouse Technologies. As part of the agreement, Intransa customers throughout the United States and Canada can upgrade their StorSupport contract, the company’s customer satisfaction program, to deliver even more protection and features.
“Although our systems have proven to be extremely highly reliable in the field, some customers prefer the extra assurance that a trained technician on-site within four hours provides.” said Chris Harvey, Intransa vice president of customer satisfaction, under which the StorSupport program falls. “We’re thrilled to be partnered with GlassHouse. With Glasshouse’s stellar track record in the storage business it helps us to provide our customers with an elevated level of confidence.”
Through the agreement with GlassHouse, Intransa is now able to offer StorSupport Premium level to North American customers. All Intransa IP SAN storage systems come with a full one-year StorWarranty, which includes 24x7x365 telephone, web and email access to the Intransa Global Support Services (GSS) center, guaranteed two hour telephone response, all software upgrades and maintenance, next day parts delivery, web reporting and incident tracking. For both StorSupport Basic and Premium levels, multi-year contract options are also available.
“With StorSupport Premium, customers who run mission critical or business critical applications on their Intransa IP SAN storage can be sure they have the best possible uptime,” continued Harvey. “It includes guaranteed 30-minute response time on phone support, priority escalation of support issues, four-hour parts delivery and on-site assistance. At a very affordable price, we expect this offering to be very popular.”
Intransa IP network storage solutions scale from four through to 1,000 terabytes, and offer 1, 2 and 10GbE interface support with scalable performance that can be modularly grown as customer requirements change. This combination of independently scalable performance and capacity is unique in the storage industry, and as a result Intransa solutions have been sold around the world since first shipments began in 2003.
“Intransa is an ideal partner for GlassHouse,” said Tom Ludden, vice president of customer support for GlassHouse. “We are very pleased to be able to expand support services in North America for Intransa.”
StorSupport Basic and StorSupport Premium are immediately available to customers through Intransa StorPartner Channel Program members throughout North America. Similar support programs are also available internationally.
About Intransa
Intransa, Inc. the VideoAppliance™ Company, delivers simple and scalable installer-ready appliances, purpose-built for the demands of physical security and industrial video. Intransa VideoAppliance™ sets itself up automatically in under 5 minutes, and is ready for activation of video management software from the leaders in the industry. Our ground-breaking technology eliminates the complexity, cost and ongoing support challenge of integrating commodity servers, storage and hardware, replacing them two-for-one with scalable appliances. That's why Intransa VideoAppliance was named a 2009 New Product of the Year at ASIS International, and also one of the Top 30 Technology Innovations of 2009.
Our patented Video Data Management and Retention™ (VDMR) technology benefits customers worldwide in retail, public safety, gaming and hospitality, corrections, finance, ports and airports, hospitals and medical centers, managed service providers, transit authorities, manufacturers, Native American organizations, colleges and school districts, utilities and resource companies, and a wide variety of municipal, county, state and federal government users.
Intransa VideoAppliance™ platforms are jointly certified with the vendors of leading video management systems, including Axis Communications, Canon, Exacq Technologies, Genetec, JDS Digital Security Systems, LenSec, March Networks, Milestone Systems, Pelco, On-Net Surveillance Systems, Inc. (OnSSI), Salient Systems, TimeSight Systems, videoNEXT and VideoProtein. The Intransa Technology Labs also ensures risk-free integration with a wide range of DVRs, NVRs, surveillance cameras, access control solutions, physical security information managers, life safety, video analytics, network intercom, authentication, biometrics, imaging and other physical security applications.
For more information about Intransa, to locate an authorized distributor or certified integrator or dealer around the world, please visit us at www.intransa.com.
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Jeff N Whitney
Vice President, Marketing & Business Development,
Intransa, Inc.
Phone: +1 (408) 678-8719
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