On diagnosis and verification of hardware failure completed by Intransa TAC the customer will initiate an RMA with TAC to return the defective part; freight pre-paid back to Intransa using Intransa's standard RMA process detailed below. All hardware must be packed in its original shipment containers, or in the box form the replacement part shipped under the Advanced Exchange program. You are responsible for returning the defective part to Intransa within 10 business days (30 business days for international customers) of receipt of the replacement part and for all damage to the returned part. Replaced Products shall become the property of Intransa.
Upon verification of hardware failure, follow the RMA process below:
- Place call to Intransa TAC, 1-866-446-8726 (select option 2), outside of the U.S. 1-408-678-8600 (select option 2) to open an RMA. The following information will be required:
- (1) Part# or code and description of Product
- (2) Serial number of Product
- (3) Description of problem
- Intransa issues RMA number
- Partner ships defective part, freight pre-paid, in original shipping containers, with RMA number and information above to:
Intransa
2870 Zanker Road
San Jose, CA 95134
Attention: Customer Support - RMA
Phone: +1 408 678 8600, outside of the U.S. +1-408-678-8600 (select option 2)